Support
Mac Service and Support
We offer support, repair and upgrades to all Apple Macintosh computers up to 10 years old.
Apple Authorised Service Provider
PowerMax has a fully equipped workshop for repairing Apple computers. Our experienced Apple Certified Macintosh Technicians can perform warranty repairs on most Apple products.
Service Rates
Rates for carry in out-of-warranty repairs, upgrades and callouts.
| Minimum service fees | |
| Minimum service fee for simple software service eg. iPod restore | $25 |
|
Hardware diagnosis fee (out of warranty) May be added to any other applicable rates |
$55 |
| Preparation of Technican's Report for insurance claims | $55 |
|
Rush fee (move to the front of the queue in busy periods) May be added to any other applicable rates |
$110 |
| Software Service ‘Grease and Oil Change’ | |
| Run utilities and diagnostics, install updates, etc | $88 |
| Desktop upgrades and repairs | |
| Fitting hard drive, etc | $110 |
| Call out service | |
|
Software and network troubleshooting |
|
| Per hour on site |
$110 |
| Plus travel, per 10 minutes | $10 |
| Tuition | |
| 30 minutes |
$35 |
| 60 minutes | $66 |
AppleCare Warranty
All new Macs come with a one year warranty and 90 days of telephone support from Apple Support on 1300 321 456.
At any time in the first year you can purchase an AppleCare Protection Plan which extends your warranty to three years of hardware repair and three years of phone support. We encourage all our customers to consider buying and AppleCare Protection Plan for their Mac, iPad and iPod.
| iMac | $268 |
| MacBook, MacBook Air, MacBook Pro 13" | $299 |
| MacBook Pro 15" & 17" | $429 |
| Mac Mini | $179 |
| Mac Pro | $299 |
| AppleTV | $39 |
| Apple Display | $129 |
| iPad | $99 |
| iPod Classic, touch | $89 |
| iPod Nano, Shuffle | $59 |
Send us an email with your Mac or iPod serial number if you'd like to know if it is still covered by Apple's manufacturer's warranty.
Privacy policy
All staff and technicians working at PowerMax observe our strict privacy policy, which means you can be confident of your data remaining secure.
Sales Support
Talk with our friendly, knowledgable team about your needs, hopes and wishes for your new technology. Stop into the shop or book a time. Just send us an email. We take delight in helping our customers choose the best products. Take advantage of our specialist knowledge and experience!
To boot, we offer our customers a free tuition or service (for one hour) with every new Mac. You can use this to have a one-on-one Mac OS X introductory lesson, or a data transfer.
Ongoing Support
Got a quick question you think we can help with? Email us and we'll get back to you as soon as possible. For more involved things you'd like help with, book in for a one on one lesson/support session. $30 for half an hour, $55 for a full hour of assistance with everything from setting up your email to how to get the most from your new iPod or iPhone.
Repairs
Bring us your unwell Mac, in or out of warranty, and we'll diagnose it for you and prepare you a quote of the repair cost. As well as access to new parts directly from Apple, we also have an extensive collection of recycled parts.
Please Note: Hardware diagnosis may incur a $25 fee for computers out of warranty.
We pride ourselves on our repair quality and also speed of turn around, so that you have your computer back sooner. All repairs, in or out of warranty, are covered by a 90 day warranty.
Maintenance
Ask about our Grease and Oil change service for your Mac, where we:
- Check the health of your hard drive
- Apply all available Apple software updates
- Clean the fans and casing of your Mac
We recommend this service for all Macs once every 12 to 18 months. It costs $88 and if you book in beforehand it can often be completed the same day.
Upgrades
Is your Mac running slowly or running out of storage space? We offer very competitively priced upgrades for your RAM or hard drive. Send us an email for more information.
iPod, iPhone and iPad
iPod and iPad
We can exchange faulty iPods and iPads that are covered by Apple's one year warranty. The warranty can be extended to 2 years by buying the extended warranty anytime in the first year, email us prices for your model.
Broken screen and still in warranty? To ask us for a quote on a replacement iPod email us the serial number, or drop it into our store.
Did you know, you can exchange an out of warranty iPod or iPad (in good condition, but no longer working) for the same model iPod at approximately 70% of the new cost?
We can also restore the software on an iPod for $55, or do it your self following these instructions.
NOTE: We do not replace cracked screens or batteries for iPods.
iPhone
NOTE: We cannot currently repair or replace faulty iPhones. Contact your phone provider or Apple directly on 1300 321 456.
On-site technician
We have Apple qualified technicians available to come to your home, business or school. Call or email to book some on-site help. The cost is $110 per hour, plus $10 per 10 mins travel time.